SHIPPING AND HANDLIN
All orders ship via Chunghwa Post / SF express.
Order NT.599+ Free shipping to Taiwan, Hong-Kong, Macau, Singapore, Malaysia,  South Korea, Vietnam and Thailand. Please e-mail us to request a shipping quotation If you’re located in other countries.

Your items delivery:
Ready to dispatch in 3–5 business days
* NOTE: Orders are only processed and shipped Monday through Friday, excluding weekends and holidays.
* NOTE: All estimated delivery times are only an estimate and based solely on how far the package has to travel to be delivered. All House of Light orders are shipped from Taiwan.
Our team ensures the utmost care when handling your items! Shipping can be a harsh journey for these treasures, and we do everything we can to make sure yours arrive undamaged and intact, exactly like you see them on our website.

 
RETURNS AND EXCHANGES
Our top goal is to ensure your complete satisfaction. We package your order with the care it deserves! We know that mistakes can happen where you receive the incorrect item or receive your item damaged due to shipping.
In either case, please contact us within (2) days of delivery so we can turn your frown upside down 

1. Contact Us email us directly at hi@hol.global (Please provide your order number and name on the order)
2. Send photos to help us better understand your concern.
3. We will reply back to you within 24 hours to ensure your satisfaction.
In cases where items are shipped back to us, make sure they are safely packaged, and keep your tracking information after it is shipped. This is proof of your shipment and can let us know where your package is at.
After your package is received, our returns department will carefully inspect your items within (3) business days. We will compare the items with what you originally received. All returned items with unreasonable damage beyond what you originally received may be assessed a restock fee of up to 30% of the item’s original selling price on your order.

By purchasing from House of Light you agree to comply with all of our shop policies.

 

運輸及運費

訂單經中華郵政/順豐速運運送。

訂單滿台幣599 免費寄送至台灣,香港、澳門地區,新加坡,馬來西亞,韓國,越南和泰國。

其他國家/地區需求,請通過電子郵件與我們聯繫。

遞交寄送: 於3-5個工作日內發送

*注意:訂單僅在周一至週五(週末和節假日除外)進行處理和運輸。

*注意:所有預計遞送時間僅是預估,交付時間基於實際運送距離。所有光舍訂單均從台灣發貨。

我們的團隊將在處理您的物品時竭盡全力!運輸過程對於這些寶物可能是艱難的旅程,我們將盡一切努力確保您的寶物完好無損,就像您在網站上看到的一樣。

退貨和換貨

我們的首要目標是確保您完全滿意,如果您收到不正確的物品或因運輸而損壞的物品,請於收到包裹(2)天內與我們聯繫。

1.請發送電子郵件至 hi@hol.global(請提供您的訂單號和名稱)

2.發送照片以幫助我們了解您遇到的問題。

3.我們會在24小時內回覆您, 如果將物品運回給我們,請妥善小心包裝,並在運送後保留您的訂單編號,您寄貨的證明可以讓我們知道您的包裹在哪裡。 收到包裹後,我們將在(3)個工作日內仔細檢查您的物品。我們會將物品與您最初收到的物品進行比較。所有退回的和您最初收到的如有毀損,將被收取訂單原始售價30%的費用。

通過光舍購買,您同意遵守我們的所有商店政策。